Shipping policy
1. Processing Time
All orders are processed within 1–3 business days after receiving your payment confirmation.
Please note that orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. We’ll contact you by email if there are significant delays.
2. Shipping Rates & Delivery Estimates
Australia & New Zealand
Shipping charges for your order will be calculated and displayed at checkout.
@Tree New Bee Accessories we offer free Economy shipping to Australia & New Zealand for orders over AUD $89
Free Business class shipping for orders over AUD $149
| Destination | Estimated Delivery Time | Shipping Method |
|---|---|---|
| Australia (Metro Areas) | 2-15 business days | First Class |
| Australia (Metro Areas) | 5-15 business days | Business Class |
| Australia (Metro Areas) | 10-20 business days | Economy Class |
Delivery delays may occasionally occur due to customs or postal service factors beyond our control.
Regional and Remote Areas:
Please allow additional 2-5 business days for Regional and Remote Areas.
And unfortunately there are certain remote/regional area where our shipping partner can not deliver within the suggested timeframe, please contact us if you don't receive your item in 15 business days.
And in the rare occurrence that certain remote/regional area where our shipping partner can not service. We will contact you as soon as possible and do our best to deliver our goods to your good hand through different shipping agent.
South East Asia / Japan / Korea / Taiwan / Hong Kong
Shipping charges for your order will be calculated and displayed at checkout.
@Tree New Bee Accessories we offer free shipping to SEA & NEA for orders over AUD $89
Free Business Class Shipping for orders over AUD $149
| Shipping Method | Estimated Delivery Time | |
|---|---|---|
| International First Class | 5-15 business days | |
| International Business Class | 5-15 business days | |
| International Economy | 10-20 business days |
Delivery delays may occasionally occur due to customs or postal service factors beyond our control.
Canada / United States
Shipping charges for your order will be calculated and displayed at checkout.
@Tree New Bee Accessories we offer free shipping to CA/USA for orders over AUD $249
| Shipping Method | Estimated Delivery Time | |
|---|---|---|
| International First Class | 15-25 business days | |
| International Economy | 15-25 business days | |
Delivery delays may occasionally occur due to customs or postal service factors beyond our control.
3. Shipment Confirmation & Tracking
Once your order been prepared, you will receive an email notification with your tracking number(s).
4. Customs, Duties and Taxes
For international orders (except Australia & New Zealand), import taxes, duties, and customs fees may apply once the shipment reaches your country.
These charges are the customer’s responsibility.
5. Lost or Damaged Packages
We are not liable for any products damaged or lost during shipping.
If you received your order damaged, Please contact our support team, and we will help you file a claim with the shipping agent/carrier.
Please save all packaging materials and damaged goods before filing a claim.
6. Contact Us
If you have any questions about your order, please contact our support team:
support@goldfleettrade.com
ご購入ありがとうございます！またのご利用をお待ちしております。
Thank you for your purchase! We look forward to serving you again.